These Terms and Conditions (“Terms”) govern your use of the AVA Ceramica website and your relationship with us when you purchase our products. Please read these Terms carefully before using our website or buying our products.
By accessing our website, placing orders, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
All content on this website, including images, text, and designs, belongs to AVA Ceramica. You may view and download content for personal use only.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password.
We make every effort to display our tiles and marbles accurately. However, actual colors may vary slightly from images shown on your screen.
All products are subject to availability. We will inform you as soon as possible if products you order are not available.
Your order is an offer to buy from us. We reserve the right to accept or decline your order.
All prices are in Indian Rupees (INR) and include GST unless stated otherwise.
We reserve the right to change prices at any time. The price applicable to your order will be the price displayed at the time of placing your order.
We accept various payment methods including credit/debit cards, net banking, UPI, and other methods shown at checkout.
We deliver across India. Delivery timeframes and charges may vary based on your location.
Estimated delivery times are provided at checkout. These are estimates only and not guaranteed.
Please inspect all products upon delivery. Any visible damage must be noted at the time of delivery.
You may return unopened and unused products within 7 days of delivery. Custom orders and cut pieces cannot be returned.
If products arrive damaged, please contact us within 48 hours of delivery with photos of the damage.
Refunds will be processed within 10-15 working days after we receive and inspect the returned products.
Our products come with a manufacturer’s warranty as specified on the product packaging or description.
The warranty does not cover damage due to improper installation, misuse, or normal wear and tear.
Your personal information is governed by our Privacy Policy, which is available on our website.
AVA Ceramica shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City].
If you have any questions about these Terms, please contact us:
Email: info@avaceramica.in
Phone: +91 81602 32383
Last Updated: [10-04-2025]